Measure customer satisfaction with precision and ease
Whether you're measuring product satisfaction, service quality, or overall brand experience, you can create and launch customer satisfaction surveys within minutes using Conjointly's ready-to-launch survey template. With a wide range of question types, advanced display logic, and configurable survey elements, you can easily collect customer feedback and benchmark customer satisfaction score (CSAT), Net Promoter Score (NPS), customer effort score (CES), and more.
You can also work with Conjointly's research experts to design bespoke satisfaction surveys that align with your specific business objectives and needs.
Customisable survey presentation
Conjointly offers additional customisation options to help you maintain consistency across your research initiatives, from visual elements to survey domain.
Send customer satisfaction surveys with ease
When you launch a survey using Conjointly, you can send survey invitations through your own email service or directly from Conjointly using the My Audiences functionality.
In addition to sending invitation and reminder emails directly, this functionality also allows you to monitor survey responses and set up automated follow-up actions for non-respondents.
Track and analyse your customer data across time
Conjointly's Time Series analysis makes it easy to understand trends and changes in your customer feedback over time. This allows you to easily discover changes in your quantitative results or metrics over time, such as Net Promoter Score, Likert scale, ranking results,and more.
Automated summaries of customer responses
Uncover insights from your customer feedback with Conjointly's AI Summaries. Understand key themes and underlying emotions (positive, negative, neutral, or mixed) from thousands of open-text responses the moment your report loads, saving you the effort of manually sifting through the text.
Industry-leading support from our team of experts
Here at Conjointly, we pride ourselves on delivering the highest level of support to ensure the best possible market research experience. Conjointly caters to pricing, insights, and data teams, with an expert always ready to discuss.
Our team has experts based all around the globe, meaning that there will always be someone to accommodate your timezone, ready to discuss any questions about your experiments or the platform - If in doubt, book a call with a market research expert today.
Conjointly helped global coffee producer to gauge customer satisfaction
Time to insight: 3 days
Download case studyContext
Coffee Co is a global producer of coffee. Given intense competition in this market, Coffee Co would like to gauge customer satisfaction of their product to inform their business strategy.
Goals
As part of the strategy review, Coffee Co would like to perform a customer satisfaction survey looking at 12 unique product attributes and measured:
- Their overall importance to customers.
- Customers' satisfaction.
- The Net Promoter Score (NPS) for their product.
Outcomes
- The study provided agile and actionable insights to help Coffee Co understand customers’ demand. For example, results suggest that promotions are particularly important to customers, but Coffee Co is scoring below average on satisfaction.
- Coffee Co should therefore increase efforts to provide attractive promotions to customers.
- Findings were immediately available upon completion of the project.
Learn more about topics that will help in your customer satisfaction study
How to Improve Your Research with Time Series Analysis
Learn more about how to use time series analysis to understand changes in data trends.
How to Develop Likert Scale Questions
Learn to write and develop effective Likert scale questions using tips from this best practice guide.
How to Do Segmentation
Learn how to do segmentation on the Conjointly platform with this visual guide.