Accessibility Statement for Conjointly

Last updated on: 17 April 2025

Conjointly recognises the importance of accessibility in digital research and empowers you to create inclusive surveys that welcome participation from people of all abilities. The Conjointly platform provides the tools to ensure all respondent-facing pages adhere to best practices and Web Content Accessibility Guidelines (WCAG), ensuring seamless interoperability with a wide range of assistive technologies. Conjointly has appointed an accessibility officer and includes accessibility as part of the platform development plan in Conjointly.

See the Voluntary Product Accessibility Template® (VPAT®) Accessibility Conformance Report.

Compatibility with browsers and assistive technology

The respondent-facing pages of Conjointly are designed to be compatible with all major modern browsers that support standard assistive technologies.

The supported browser versions are:

• Desktop: Chrome 110+, Edge 109+, Firefox 109+, Opera 95+, Safari 16.3+
• Mobile: Chrome 110+, Edge 109+, Firefox 109+, Android browser 110+, Opera Mobile 80+, Safari 16.3+, Samsung Internet (except Dark Mode) 20.0+

Technical specifications

Accessibility of Conjointly respondent-facing pages relies on the following technologies to work with the particular combination of web browser and any assistive technologies or plugins installed on the respondent’s computer:

• HTML
• WAI-ARIA
• CSS
• JavaScript

The accessibility functions of the Conjointly respondent-facing pages

The Conjointly platform is accessible to individuals with disabilities and supports all major assistive technologies (with some exceptions; refer to the Known limitations section for details).

1. Screen reader compatibility:

   • The platform is compatible with standard screen readers (such as NVDA, JAWS, VoiceOver, etc.), allowing text-based content to be read aloud clearly and efficiently.

2. Keyboard navigation:

   • The platform supports keyboard navigation (with limitations), allowing users to easily navigate and interact with content without the use of a mouse.
   • All interactive elements such as buttons, links, and forms can be operated solely via keyboard inputs (Tab, Enter, arrow keys) with limitations.

3. Focus indicator:

   • A visible and distinct focus indicator is available to clearly highlight active elements during keyboard navigation, enhancing ease of use and orientation.

4. Voice recognition software compatibility:

   • The platform is compatible with voice recognition software, enabling users to navigate and input information using voice commands.

5. Subtitles and transcripts:

   • While videos and audio content currently do not include embedded subtitles or transcripts, the platform supports browser-based live captioning tools to assist users with hearing impairments.

6. Adjustable text and zoom:

   • Users can adjust browser zoom levels without loss of content clarity or functionality.

7. Clear layout and structure:

   • Content is structured logically with clear headings, labels, and instructions, simplifying navigation for users with cognitive impairments.

How to activate accessibility features:

Accessibility features are active by default, requiring no additional settings. Simply use your preferred assistive technology to interact with the platform.

Please ensure your assistive software is active and properly configured for optimal performance.

Known limitations

Despite best efforts to ensure accessibility of the Conjointly respondent-facing pages, there are some limitations which the Conjointly team is actively addressing. Below is a description of the known limitations of the respondent-facing pages. Please contact Conjointly if you require support while accessing the platform or if you observe an issue not listed below.

Known limitations for the Conjointly respondent-facing pages:

1. Resize text: The respondent interface currently does not provide built-in functionality for resizing text independent of browser controls. To increase legibility, respondents can enlarge content using the native browser functionality.
2. Captions for videos and text transcripts for audios: There are videos and audios that do not have media alternative or audio descriptive; however, the platform seamlessly supports browser-based live captioning tools to effectively assist users with hearing impairments or those preferring text-based information.
3. Animations: Some study pages contain animations that cannot be paused, stopped, or hidden.
4. Interactive elements: Due to respondent quality assessment, interaction with most interactive elements is performed using a mouse.
5. Form fields: Some form fields do not have connected labels.
6. Bypass blocks: Skip links do not exist on the pages.
7. Colour schemes: While a small number of UI elements may currently exhibit lower contrast levels, continuous refinements are being made to reduce the number of such elements.

Survey customisability and accessibility

Conjointly provides extensive customisation options for surveys. Through the use of HTML, CSS, and JavaScript, Conjointly’s users have full flexibility to tailor survey interfaces precisely to their needs. This customisation capability also allows users to effectively address unique accessibility requirements, ensuring surveys can be made fully inclusive and responsive to diverse respondent needs.

Support or feedback

Conjointly welcomes feedback on the accessibility of respondent-facing pages. Please contact Conjointly support for assistance or to report accessibility barriers on the Conjointly respondent-facing pages:

• Phone: +61-416-504-345
• E-mail: support@conjointly.com
• Chat on this page