Frequently asked questions
Changing the respondent experience/UI (Front-end)
- Can I change the size of the progress bar?
- Can I customise the way the survey looks to respondents or behaves?
- How can I add my logo in a survey?
- How can I set the survey text direction to right-to-left?
- How to customise a MaxDiff for a vertical layout
- How to display different images on mobile and desktop?
- How to easily align images and product names?
- How to remove hyphen word-wrap?
- How to set the number of characters respondents can type?
TURF
Simulations
Conjoint and general research theory and best practice
- Can I impose monotonicity constrain in my experiment?
- Can I use MaxDiff to evaluate projects internally based on various metrics (e.g. urgency and fit for business)?
- Does Conjointly currently offer a Menu-based conjoint?
- Does Conjointly design module allow for prohibited pairs?
- Does overrepresentation of brands affect results?
- How can I edit question text for the Product Concept Test for some users?
- How does the Conjointly Claims Test decide on claims to show for diagnostics/association questions?
- How many diagnostics should I use in Claims Test or PVS?
- How many SKUs should I include in a conjoint study?
- How to enforce non-positive price coefficients on Conjointly?
- Is multicollinearity a problem for conjoint analysis?
- Should you include the “None of the above” option?
- What are confidence intervals?
- What are the pros and cons of virtual shelf display conjoint?
- What is goodness of fit?
- Why are there differences between recalculated reports?
- Why is Claims Test better than a ranking exercise?
Images and videos
- How do I add images to my survey?
- How to use Image Optimisation Utility?
- Is there a file size limit to upload videos?
Survey flow and settings
- Am I able to include a claim or attribute over 255 characters long?
- Can I copy my experiment to use as a template?
- Can I fix the order of diagnostics in Claims Test/PVS?
- Can I pipe formatted text and images from previous questions?
- Can I rename my experiments?
- How can I minimise leakage of confidential information from surveys?
- How do I combine multiple experiments?
- How do I delete surveys that I have created?
- How do I import questions into my experiment?
- How does the special funky sequence work in a monadic test?
- How to add follow up questions after each conjoint choice set?
- How to apply conditional display logic to conjoint levels?
- How to apply DIY experimental design for conjoint?
- How to change the confidence level on Conjointly?
- How to customise numeric inputs?
- How to edit currency type and format in report?
- How to edit questions in a launched experiment?
- How to insert an iframe into a survey question?
- How to navigate through my experiment list?
- How to preview your study as a respondent?
- How to reset reports?
- How to set up screener logic?
- How to view the order of questions shown to respondents?
- Is it possible to merge two reports?
- Navigating through the JSON interface
- Technical and methodological limits on Conjointly
- What is the recommended number of questions for surveys?
Getting respondents
- How do I create unique links for mail-outs?
- How do I optimise my email survey campaign for better response rates?
- How does Conjointly determine respondents' location?
- How have respondents answered questions that they have not met logic requirements for?
- How to manage mail-outs through external email providers?
- Setting up Cint server-to-server (S2S) integration
- What are the common quotas used to achieve a nationally representative sample?
- What is the ideal sample size for my survey?
- What is the incidence rate?
Accounts and billing
- Can I disable LLM features?
- Can I use the platform during scheduled maintenance?
- How can I add an email to receive invoices?
- How can I strengthen my account security?
- How do I create a Conjointly account?
- How do I delete my account?
- How do I pay using a Purchase Order (PO)?
- How do I use my prepayment balance to pay for studies?
- How to change your email?
- How to disable auto-renew for the annual licence?
- How to set up SAML SSO?
- Is there a trial for Conjointly software?
- Is there an academic version of Conjointly?
- Why am I not receiving password reset or other emails from Conjointly?
Reporting explanation and settings
- Can I weight responses to ensure representation in Excel?
- How are average values calculated when there are hidden items?
- How are winning claims identified?
- How can I use custom individual preferences coefficients in my analysis?
- How can I view open-ended responses without AI analysis?
- How do I interpret preference scores in Claims Test/PVS?
- How do I use over-indexing analysis to visualise differences between segments?
- How do norms work in monadic tests?
- How to access each diagnostic answer in Claims Test/PVS?
- What does example supermarket sales data look like?
- What is Deep Probe and how can I use it to analyse open-ended responses?
Running a study in multiple languages
If there is anything else you'd like to know, please do not hesitate to contact us.