Why am I not receiving password reset or other emails from Conjointly?
If you’re not receiving emails from Conjointly, including password reset emails, account notifications, or other system communications, here are some steps to troubleshoot the issue:
Verify your email address
- Ensure that you’re using the correct email address associated with your Conjointly account.
- Double-check that the email address you’ve provided is spelled correctly with no typos.
Check your inbox including spam and other folders
- Check all folders, including the “Spam” or “Junk” folder, in case the email has been accidentally marked as spam.
- Check any automated filters that might move emails to subfolders.
- Search your entire mailbox for “conjointly.com”.
Contact your IT administrator
- If you’re using a work or enterprise email account, the email may be stuck in your organisation’s email quarantine filter. Specifically, if your organisation uses Microsoft Exchange, ask your administrator to check the Quarantine folder.
- Ask your IT administrator to check the email status and whitelist the “conjointly.com” domain.
- Ensure there are no email filtering rules (e.g. Transport Rules in Microsoft Exchange) blocking communications from Conjointly.
Re-activate your Conjointly account
- Try re-activating your Conjointly account.
- This will trigger a new activation email to be sent to the email address associated with your account.
If you’ve tried these steps and are still not receiving emails from Conjointly, please contact Conjointly support for assistance or use the chat on this page.