How to Do Segmentation

Posted on 7 July 2020 Harrigan Davenport

Learn how to do segmentation on the platform with this visual guide. allows you to apply segmentation to any kind of report. The report can be split by different types of variables:

  • Respondent information recorded by (such as location and device type).
  • Additional questions: Questions that you ask under the “Additional questions” (e.g., multiple choice or open ends).
  • GET variables
  • Externally supplied variables

How to do segmentation

  1. Under “Segmentation” tab, click on “Add segment”:

    Adding a segment to a study on's platform

  2. Click on the default name to rename your segment appropriately:

    Naming a segment on's platform

  3. Click on “Add a new condition” and you will be prompted to select which type of information to segment the report by:

    Selecting segmentation type

  4. In this example we will use an “Additional question” asking the gender of respondents and “Select values that match” with “Female” as the value:

    Selecting what information determines segments in the survey report

You can add another segment simply by repeating the above steps. Once you are done, click on “Save and apply these segments” in green and the system will apply your segmentation. Please allow for a couple of minutes for the segmentation tab to appear.

Interpreting segmentation results

Results for each segment will appear in a separate tab:

Viewing segmentation results in the survey report

Note a couple of things in the example above:

  • Under the “Female” segment, we can see the number of responses within the segment (in this case, we have 43 responses out of 99).

  • There is a warning when the number of responses in a particular segment is low. recommends having at least 100 responses per segment for robust results.

The “Compare segments” tab provides an overview of segmentation (for conjoint and additional questions):

Comparing segments on's platform

How do you check the conditions for a segment?

You can check the conditions for your segment under the “Segmentation” tab. You can select the segment that you are interested in on the left and review the conditions set for that segment will be displayed on the right:

How to check conditions used in segmentation