A guide to finding B2B respondents
Posted on 14 November 2020 Nik Samoylov
Sampling business-to-business (B2B) audiences is hard. We explore ways to make it possible: Using your own CRM, website intercept, online panels, and traditional approaches
Doing market research with business-to-business (B2B) audiences is harder than doing consumer research because of the difficulty of finding suitable respondents. Many methodologies (or specific configurations of studies) that require hundreds of participants are not feasible when the total population of target companies only number in a few hundred and each of those companies may have only a handful of relevant people involved in decision-making for purchase or usage of a particular product.
B2B audiences also require more careful verification than in consumer studies. That is because the risk of respondent fraud is higher, driven by higher incentives paid out to B2B respondents. Conjoint.ly uses specialised screening questions and other ways to combat fraud and deliver high quality sample.
What are the ways to access B2B audiences?
1. Using your own CRM
Your own CRM will contain leads and your own customers. Using lost leads for product research is sometimes a good idea when your research questions are about new products or improvements aimed at wooing new customers and winning them back from competition.
Most commonly with this approach, you would be sending a link from your CRM (like HubSpot) or from your EDM solution (like Mailchimp). You can append a unique GET variable for each respondent to the end а the link, in order to identify who has responded to the survey. That information can be used to send reminders to those who have not responded.
We recommend that in your email invitations, you should explain how you acquired their email address and provide a way to unsubscribe from further survey invites. Conjoint.ly does not offer functionality to send survey invitations from our servers because your respondents would not be familiar with our company and will treat it as spam.
Survey completion rate will vary substantially depending on the list. To provide some averages:
- According to Mailchimp, only ~21% of mass emails are opened.
- The Mailchimp click rate averages only 2.6%. That is, on an average list one can expect that <3% of respondents will open the survey.
- On top of that percentage, it is very common in B2B studies to have survey completion rate of <30%. Most respondents will drop off either at the beginning or in the middle of the survey.
- That means that, on average, survey completion rate is slightly less than 1%.
Your own CRM / EDM service will tell you average open and click rates for your own lists, which may be higher.
Providing incentives tends to work well in B2B audiences. Most common types if incentives are:
- Gift vouchers (such as Amazon Gift Cards). The value of vouchers depends on the type of audience. If you provide vouchers to all completes, you may find that $20 is sufficient. The higher income your audience, the higher your incentives tend to be.
- Raffles (e.g. you promise to give gift vouchers to two lucky winners out of a hundred respondents). If you are doing a draw, then perhaps a higher value like $300 is more suitable. Please check your local trade promotions laws, which may require you to get a permit for a raffle.
- Charity donations. For example, you can say that you will donate $30 to a specific charity for their response, or even let them choose that charity in the survey
- Access to findings after the survey is complete
Please check with your legal team about the appropriateness of these incentives for your audience. Anti-bribery laws may stop you from using some types of incentives.
2. Website intercept
If your website or app has sufficient traffic, you can include a pop-up window with invitation to complete the survey. A lot of the considerations mentioned above apply here.
3. Online panels
Online panels are a viable option for many types of B2B respondents. You can find a list of B2B predefined panels on Conjoint.ly, identified by the briefcase emoji (💼).
Online panels work best when your audience are from larger populations (for example, food delivery contractors, accountants, small business owners, plumbers, and other trade professionals). In these instances, Conjoint.ly sources respondents from consumer panels and screens them to find those who work in desired industries and roles.
If you need to survey more narrowly defined audiences (e.g. agency-side managers in advertising, media-planning, and product marketing), Conjoint.ly will use a few approaches (ordered from easiest to the most costly):
- Sourcing from more specialised panels (if such exist)
- Placing ads in relevant industry publications or mailing lists to invite readers to do a survey
- Sourcing using LinkedIn ads
- Direct outreach
4. Traditional approaches
Traditional approaches like intercept at a conference or phone interviews still work, but they are often a last resort for B2B audiences because of their slow speed and high cost.
Considerations for specific audiences
Trade professionals can be reliably targeted through consumer panels. The cost varies depending on location and specialisation and is usually between USD 5 to USD 20.
Healthcare professionals (HCPs)
Healthcare professionals (especially doctors and nurses) can be found on specialised panels, such as M3, Medefield, SurveyHealthCare, Sermo, and Reckner Health. Cost per response may vary from USD 20 to USD 1,000 depending on the specialisation and location.
If you want Conjoint.ly to source HCP respondents, please note:
- We will charge a fixed project management fee (on top of the PM fees charged by these providers). This fee is necessary because surveying doctors often requires a very substantial amount of work because every doctor’s responses is carefully looked after.
- Because of the high cost of HCP sample, we will not assume the risk associated with these providers changing their rates during data collection. It means that we will pass the cost to you as per the bills from these providers.
- It is not uncommon to have a fixed component of a quote (e.g. PM fee), which is payable regardless of the number of responses, and multiple variable cost components (e.g. incentives and access fees)
Decision-makers for enterprise software
A lot of software companies that want to test product features and pricing plans are working in B2B space and need to survey decision makers for enterprise software. These decision makers are often technical leads, product managers, scrum masters, senior developers. In many cases it is not possible to find them through online panels. We have some recommendations:
- Try to find these people on your own CRM because sourcing these respondents from online panels tends to be expensive and is not always feasible.
- Try to broaden your sample definition. For example, do they have to be from the USA? Do they have to have a certain specific title within the company (or will involvement in decision-making for your product category be enough)?
- Do not hasten data collection. Because these respondents are hard to get, we should allow for at least a week or two to find them.
CEOs, board directors, and C-suite executives
It is generally impossible to collect a decent sample of responses from CEOs, board directors, and C-suite executives of mid-to-large companies through online panels. These individuals are busy and do not have time for surveys.
There are occasional CEO surveys by management consulting firms and industry bodies who have personal connections to such individuals in sufficient quantities and who have their details in CRMs.
Please beware of any sampling providers who claim to have access to such audiences. It is too good to be true.
Can I use conjoint if sample size is as low as a hundred customers?
What should I do if I have a sampling request for a new B2B audience?
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